Support Operations
Support operations are the habits, workflows, and decisions that keep customer experience strong as you grow. This section focuses on the fundamentals that reduce cost, improve speed, and keep your team consistent.
Core operations
Section titled “Core operations”- How Small Teams Scale Customer Support Without Increasing Headcount
- Reducing Ticket Volume Without Losing Customers
- Support Channels: Email vs Chat vs Messaging Apps
- Multi-Channel Support Systems for Small Teams
- Customer Support Metrics That Matter
Process and consistency
Section titled “Process and consistency”- Support Playbooks: The Foundation of Consistent Customer Service
- Support Macros and Templates That Save Hours Each Week
- Customer Support Training for Small Teams
- Support Quality Assurance Without Enterprise Overhead
- Customer Support Onboarding for New Team Members
Scaling with clarity
Section titled “Scaling with clarity”- Managing a Support Backlog Without Burning Out
- A Simple Support Prioritization Framework for Growing Businesses
- Setting Support Hours and SLAs Customers Understand
- Customer Segmentation for Smarter Support
- Support Response Time Metrics That Actually Matter