How BranteHQ Works – End-to-End Overview
How BranteHQ Works
Section titled “How BranteHQ Works”Summary
Section titled “Summary”BranteHQ routes all customer messages into one inbox where AI and humans collaborate. The AI reviews incoming requests based on the information you provide, and humans can step in any time to send a manual response.
Workflow walkthrough video
Section titled “Workflow walkthrough video”Step-by-step
Section titled “Step-by-step”- A customer sends a message through your website or email.
- The message appears in your BranteHQ inbox.
- The AI reviews the message using your supplied information.
- If confidence is high, the AI replies automatically.
- If uncertain, a human agent can send a manual response.
- Conversations are stored so your team can view history and respond later.
Can I prevent automatic replies?
Yes. You can set the AI to suggestion-only mode and require human approval.
What happens to conversation history?
All messages are stored securely so your team can review context and follow up later.
Need help?
Section titled “Need help?”Contact support@brantehq.com for workflow guidance.