Managing Conversations in BranteHQ
Managing Conversations
Section titled “Managing Conversations”Summary
Section titled “Summary”All customer messages appear in the BranteHQ inbox.
Conversation management video
Section titled “Conversation management video”Step-by-step
Section titled “Step-by-step”From the inbox, you can:
- View active and closed conversations
- Reply in real time or later
- Assign or take over conversations
- Review conversation history
This centralized system prevents missed messages and keeps your support team organized.
Can I reassign conversations?
Yes. Ownership can be changed at any time.
Can I review past conversations?
Yes. Conversation history is preserved so you can pick up where you left off.
Need help?
Section titled “Need help?”Contact support@brantehq.com for workflow tips.